These privacy rules determine and regulate how Optika Luna uses and protects all the information you provide to Optika Luna when using this website. Optika Luna guarantees the protection of your privacy.

At Optika Luna (Očna optika Luna d.o.o., J. Slavenskog 1, 10000 Zagreb, OIB: 01703143622), we follow the principles of transparency and careful handling of personal data in accordance with the General Data Protection Regulation (GDPR) and the Personal Data Protection Act.

We need your consent to use and process personal data provided for the purpose of registering for our services. All information regarding the management of specific types of consent can be found below.

When you provide certain information by which you can be identified when using this website, you can be assured that this data will only be used in accordance with this privacy and security statement. Optika Luna may change this statement and will update this page in such cases. You should check this page from time to time to ensure that you agree with any changes.

PROTECTION OF PERSONAL DATA

Očna optika Luna d.o.o. attaches great importance to protecting the personal data of our users. The data protection policy governs how Očna optika Luna d.o.o. handles the information processed or collected when visiting our website. The processing of personal data is based on one of the legal bases for processing. You can see our privacy policy at this link.
Data Controller: Očna optika Luna d.o.o., J. Slavenskog 1, 1000 Zagreb, [email protected]
Data Protection Officer: [email protected]

Collection and processing of personal data
Personal data includes information that identifies you (such as name, address, email, or postal address, etc.). Očna optika Luna d.o.o. does not collect your personal data unless you have made it explicitly available to us (e.g., when ordering a product or signing up for our newsletter or other reasons), consenting to its use for the purposes stated below.

We collect your personal data when it is necessary to meet your consumer needs or for our business purposes:

– When you access the www.optika-luna.hr website, we will collect your IP address, which is considered personal data,

– When registering for the Luna Loyalty program, we collect your data to provide personalized benefits,

– When inquiring about the price of our products and promotions, we will ask for information about you (personal data) such as email address, name, and surname,

– In situations where we collect other types of data such as date and time of access to the site, information about the hardware, software, or internet browser you are using, as well as the operating system of your computer and the version of the application and your language settings. We may collect information about clicks and your access to the www.optika-luna.hr website,

– If you purchase our product, for the execution of the contract, data about your name, surname, delivery address, phone number, and email address will be shared with our partners who provide delivery services on our behalf,

– When you contact us by phone and request assistance or ask a question to exercise any of your rights guaranteed by applicable regulations,

– When you contact us through social media, we collect the information you made available to us when making inquiries or requests,

– When requesting a product refund or wanting to unilaterally terminate a concluded contract, we collect your name, surname, address, account information, and purchase amount, depending on the chosen payment method,

– When you inquire about our offer, we will process your contacts and/or other information you provide when sending inquiries.

We process your personal data because legal regulations require certain actions or because processing is necessary to fulfill the contract or to take action before entering into a contract or based on our legitimate interests unless these interests are overridden by the interests or fundamental rights and freedoms of individuals requiring personal data protection.

If we cannot process personal data based on the aforementioned legal grounds, we will ask for your consent. If processing is based on your consent, you have the right to withdraw your consent at any time. To withdraw your consent, you need to inform the data controller by email: [email protected] or at the address Očna optika Luna d.o.o., J. Slavenskog 1, 10 000 Zagreb. Such withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

Use and disclosure or transfer of personal data

We collect your personal data to send notifications about events, offers, useful information, and tools; to provide contracted services; for the purpose of our own records and providing other services, creating a customer database, and improving services.

We do not process personal data in a way that is not in accordance with the purpose for which it was collected, unless otherwise provided or based on the user's consent.

Očna optika Luna d.o.o. will use your personal data for the purpose of technical management of websites, analyzing preferences, delivering general and personalized offers, to enable access to special information, and for communication with you, as well as for delivering ordered products. Please note that it is possible that we may make your personal data available to other official partners (e.g., Name, surname, and address when sending packages by mail...) for the purpose of fulfilling the purpose for which the personal data was collected. Also, Optika Luna d.o.o. advises all parents and guardians to educate children on how to safely and responsibly handle personal data on the Internet. The services we provide are not intended for persons under 16 years of age, but for the data we collect or process, we cannot know whether it applies to persons under 16 years of age. We advise all parents and guardians to educate persons under 16 years of age on how to safely and responsibly handle personal data on the Internet.

Webshop

If you order a product from our webshop, it is necessary to enter personal data. The data you enter and the data resulting from the processing of your order (such as the number and status of the order, information about the time and method of delivery, and delivery address, email) are necessary for the execution of the contract, i.e., the provision of the Webshop service. We will store this data for a period of 5 years, unless valid legal regulations (especially from accounting) prescribe a longer retention period.
Your data will be disclosed to the following categories of recipients in the mentioned cases:
– Data necessary for the delivery of goods will be disclosed to the courier service. Note that only the data necessary for the delivery of the goods will be disclosed;
– In the case of direct delivery, your data may be used for the purpose for which we provided it. Our business partners also protect the security of your data with appropriate and state-of-the-art technical and organizational measures.
Also, note that the processing of the mentioned data is necessary for the conclusion of the contract. Therefore, if you do not provide the mentioned data, we will not be able to conclude a contract or process your order.

Registration/Login

You can buy as a registered customer or as a guest visitor by providing only the necessary data for processing and delivering your order. If you want to register so that you don't have to enter your information every time and want access to your orders, the Loyalty program, and other benefits, you can do so in a few steps in the Loyalty program or Login section of the page.

During the registration process, you enter your information and receive a username equal to your email address, which you can use for future visits to the Očna optika Luna d.o.o. website and future purchases. Registration is also possible during the purchase process, for those who, as visitors or guests, already enter their information to complete the purchase process. Everyone will have the option, by marking the appropriate field, to sign in automatically by having the Luna optician Luna d.o.o. website remember the data they entered in the purchase process as their registration data.
Regardless of the method used for registration, you are authorized to appropriately modify your user data at any time. Očna optika Luna d.o.o. will provide users with technical means during the registration and purchase process to recognize and correct incorrect data entry. However, when entering your data for the purpose of registration or purchase on the Očna optika Luna d.o.o. website, you are obliged to verify the correctness and accuracy of the entered data. Očna optika Luna d.o.o. will consider the entered data relevant and, based on them, fulfill its obligations from these rules.
During registration/login on the Očna optika Luna d.o.o. website, Očna optika Luna d.o.o. will ask you if you agree to receive notifications to your specified email address about special sales conditions, promotions, and discounts applicable on the Očna optika Luna d.o.o. website and in physical sales outlets of Očna optika Luna d.o.o. If you agree and until you withdraw your consent (which you are authorized to do at any time), your email address will be used to send commercial newsletters by Očna optika Luna d.o.o. All such email messages you receive will be clearly marked as commercial newsletters, with clear information about Očna optika Luna d.o.o. as the sender and ways to unsubscribe so that you no longer receive such email messages.

Safety

Očna optika Luna d.o.o. makes significant efforts to ensure the security of personal data and compliance with applicable data protection regulations (such as the General Data Protection Regulation, the Law on the Implementation of the General Data Protection Regulation, etc.). Please note that your data is conscientiously protected from loss, destruction, manipulation, unauthorized access, and disclosure. Employees of Očna optika Luna d.o.o. are obliged to respect the confidentiality of your data and adhere to the general acts of Očna optika Luna d.o.o. Additionally, Očna optika Luna d.o.o. employs state-of-the-art technical and organizational protective measures to ensure the security of your personal data.

Storage Period

We store your data for a period of up to 5 years from the expiration of the contractual relationship, except for those data for which applicable regulations prescribe a longer storage period. Your data, used for direct marketing based on legitimate interest in improving business and promoting products (provided for in Article 6, paragraph 1, point f of the General Data Protection Regulation), is retained for up to 5 years from the expiration of the contractual relationship, and for user data, 5 years from the date of collection, unless longer storage is required by applicable regulations. If there is consent for processing for promotional purposes extending beyond the prescribed period, your data is stored until the consent is withdrawn.

User Rights

The user decides which data about themselves they make available to Očna optika Luna d.o.o. In case of any changes to your personal data, please inform us of the changes at [email protected] so that we can correct or update your personal data.

Keep in mind that at any time you have the right to request from Očna optika Luna d.o.o.:

– to provide access to your personal data (You have the right to obtain confirmation from Očna optika Luna d.o.o. whether your personal data is being processed and, if such personal data is being processed, access to personal data. Information about access includes, among other things, the purposes of processing, categories of personal data concerned, recipients or categories of recipients to whom the personal data has been or will be disclosed. However, this is not an unconditional right, and the interests of other individuals may limit your right of access. You have the right to receive a copy of the personal data being processed. For further copies you request, we may charge a reasonable fee based on administrative costs.)

– to request correction of incorrect data (You have the right to obtain from Očna optika Luna d.o.o. the correction of your inaccurate personal data. Taking into account the purposes of processing, you have the right to complete incomplete personal data, among other things, by providing an additional statement.)

– to request the deletion of personal data (Under certain conditions, you have the right to obtain from Očna optika Luna d.o.o. the deletion of your personal data, and we are obliged to delete such personal data. If we need your personal data to fulfill a contractual obligation to you, Očna optika Luna d.o.o. may no longer be able to perform such contractual obligations. Also, if your personal data is necessary to fulfill certain legal obligations (e.g. tax obligations), your request may not be able to be fulfilled.)

– to restrict access to your data (Under certain conditions, you have the right to obtain from Očna optika Luna d.o.o. the restriction of the processing of your personal data. In that case, the relevant data will be marked and may only be processed for certain purposes.)

– to object to how we use your data (Under certain conditions, you have the right to object at any time to the processing of your personal data, for reasons related to your specific situation or when personal data is processed for direct marketing, and you can ask us to no longer process your personal data.)

– to request the transfer of data to another data controller (Under certain conditions, you have the right to receive personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to transmit this data to another data controller, without hindrance from Očna optika Luna d.o.o.)

If you want to learn more or want to exercise one or more of the above rights, feel free to contact Očna optika Luna d.o.o. at the email address: [email protected] or at the address J. Slavenskog 1, 10 000 Zagreb.

If you believe that your rights are not being respected, you have the right to file a complaint with the Croatian Personal Data Protection Agency.

If you have decided not to share your data, please note that you may not be able to access some parts of the website. Users who decide they no longer want to receive our services can unsubscribe from receiving notifications by canceling their subscription on our website or by sending an email notification to [email protected]

Automated Processing

Please note that some data (such as the type of internet browser you use, the number of visits, the average time spent on the pages, viewed content, and similar) are processed automatically when accessing the Očna optika Luna d.o.o. website. The mentioned data is used to assess the attractiveness of our website. Please note that the user has the right not to be subject to a decision based solely on automated processing, except when such a decision is necessary for the conclusion or performance of a contract between the user and Očna optika Luna d.o.o., is permitted by Croatian law or Union law, or is based on the explicit consent of the user.

Consents related to receiving the Optika Luna newsletter

By filling out the Optika Luna newsletter subscription form regarding news about new collections and special offers created exclusively for newsletter recipients and regular ones, the user agrees to the forwarding of data defined by legislation as personal data. In this case, these are: name and surname, email address, and IP address of the device from which the data is sent. The user, when signing up, may agree to the use of personal data for the following purposes:

1. Consent to tracking your activities and interests on the website www.optika-luna.hr
– export, storage, and processing of data in a marketing automation tool, which, through continuous tracking of your activities on our website www.optika-luna.hr, enables us to provide ordered services, contact you regarding your activities on our pages, and conduct aggregated and anonymized analyses of the use of websites and their content
– all personal data are used exclusively for the purposes of performing our services, anonymized analysis, and optimizing our business and are not available to the public, except in cases where the user explicitly allows us to do so by giving special consent for that purpose.

2. Consent to receive the Optika Luna newsletter about updates, special offers, special discounts, etc., is valid until canceled and includes:
– using data to send newsletters about current trends in the world of eyeglasses
– using data for occasional sending of other content, such as specially created offers only for newsletter recipients as well as other regular offers
– export, storage, and processing of data in a marketing automation tool that allows us to send such news
– processing data pseudonymization (as such, they cannot be attributed to an individual)

3. Receiving personalized messages and offers is valid until cancellation and includes:
– using data for direct marketing
retargeting on digital advertising platforms (Facebook, AdWords, etc.) to present Optika Luna services and products
– export and processing of data in digital advertising tools (using email addresses for anonymized user segments where the email cannot be attributed to an individual for direct and retargeting marketing)
processing data pseudonymization (as such, they cannot be attributed to an individual)

You can unsubscribe at the bottom of each newsletter.

YOUR RIGHTS BASED ON GIVEN CONSENT
An individual can request Očna optika Luna d.o.o. at any time to permanently or temporarily cease using their personal data for the purposes mentioned above. Such a request can be sent anytime to the email address: [email protected] for consents they wish to revoke.
In addition, the individual has the following rights:
Right to access their personal data collected in connection with them, and the controller may use all reasonable means to verify the identity of the individual whose personal data is processed, especially within online services and online identifiers.
Right to rectify inaccurate data collected in connection with them, and the data controller may use all reasonable means to verify the identity of the individual whose personal data is processed, especially within online services and online identifiers.
Right to "be forgotten," i.e., deletion of all data, if the conditions of Article 17 of the General Data Protection Regulation are met.
Right to object to the processing of personal data for direct marketing purposes, including profiling
Right to make decisions about the use of personal data based on automated processing.
Right to lodge a complaint with the supervisory authority against the data controller if they believe that the processing of their personal data violates the General Data Protection Regulation.

Procedure for Exercising Rights
I am aware that all the above requests related to the exercise of rights regarding personal data should be addressed in writing to the data controller, at the email address [email protected]
I am aware that the data controller may request personal data from me for the purpose of reliable identification in case of exercising rights and may refuse the request only if it proves unable to reliably establish my identity.
I am aware that the data controller must respond to my request to exercise rights related to the above-mentioned personal data without undue delay and in any case within one month from the receipt of the request.

Security

We take care to ensure that your data is secure. To prevent unauthorized access or disclosure of your data, we have implemented appropriate physical, electronic, and managerial procedures to protect and secure the data we collect through cookies. Read more about cookies here.

We take appropriate security measures to protect your personal data from all foreseeable risks. The security of your data is very important to us.

Your email address is stored in our Newsletter program (WordPress), on the EU server i7 / 32GB RAM / 2x 240GB SSD HDD in Germany, managed by Orbis d.o.o., B. Radić 90, Varaždin. It will also be forwarded to the Mailchimp.com service that we use for newsletter distribution. Your email address will be kept until you unsubscribe from the newsletter.

Changes to the Privacy Policy

We reserve the right to cancel or change the displayed Privacy Policy at any time. The applied privacy policy data will be published on our website. Continuously using these pages will constitute acceptance of such changes.

Protection of Personal Data and Availability to Third Parties
User's personal data is protected in accordance with the Personal Data Protection Act, and the Seller will not make them available to third parties in any way. Necessary personal data is forwarded exclusively to business partners for the realization of your order. The buyer has the right to request the correction, amendment, or supplementation of incorrect, incomplete, or outdated data and can contact the data controller for all questions regarding the protection of personal data (via email [email protected] or J. Slavenskog 1, 10000 Zagreb, with the note for GDPR)

The Seller does not record or store the User's transaction data required for card payments. The Seller uses the services of a third party for credit card payment (as stated in Article 5.1.1.) that encrypts your data for protection.

Providing User Data to Third Parties
The Seller guarantees that the email address and other user data will not be made available to third legal and physical persons without their consent. This excludes the view by authorized services of the executive authorities of the Republic of Croatia, for the purposes of investigative actions based on a valid court order, for the purpose of service execution, protection of the interests of the user and the Seller, and prevention of potential abuse.

Correction of Errors
The Seller is not responsible for accidental errors or errors due to force majeure or other objective circumstances that cause accidental violation of the guaranteed user data protection. Still, the Seller guarantees that the error will be rectified, if possible, as soon as possible.

Error Reporting
The Seller cannot guarantee that the data on the website will be error-free. If an error occurs, please report it to our employees so that we can rectify it as quickly as possible. Also, if the Seller deems, in good faith, that a found error is correct, they can delete or change it.

Links to Other Websites

The Seller's website www.optika-luna.hr may contain documents, data, information, and links to third-party websites. These websites are not owned by the Seller, the Seller has no control over these documents, data, information, or other websites, and completely disclaims any responsibility, including but not limited to the accuracy, completeness, and availability of the content on websites created by third parties. These Terms and Conditions do not apply for the use of these websites. Visiting these sites is entirely at the user's risk, and the Seller is not responsible for such user actions.

COLLECTION AND PROTECTION OF DATA BY SOCIAL NETWORKS

The Seller collects and processes personal data through user interactions on social networks such as Facebook and Instagram. Persons responsible appointed by the Seller have access to messages and/or posts on these social networks. Still, the Seller does not store personal data collected through them, especially those contained in messages, and does not process them for purposes other than those stated in these Rules.

The Seller uses a business profile using the services of Facebook and Instagram, and you can view their Privacy Policies or statements on confidentiality and how they use your personal data at:

– FACEBOOK

– INSTAGRAM

If you have any questions about the collection and processing of data by Facebook or Instagram or want to exercise any of your rights guaranteed by the General Data Protection Regulation, contact Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, and for Facebook, seek the contact of the data protection officer at: https:// www.facebook.com/policy.php and https://www.facebook.com/help/contact/54097794630297, and for Instagram, seek the contact of the data protection officer at: https://hr-hr.facebook.com/policy.php and https://www.facebook.com/help/contact/540977946302970

If you are not satisfied with the way Facebook or Instagram collects and processes your personal data, you can contact the Irish Data Protection Commissioner or the Croatian Personal Data Protection Agency.

COOKIES

To maintain the website and ensure that its functionalities are at the expected level, the Seller uses technology known as "cookies."

Cookies are small files that we send to your computer and can later access. They can be temporary or permanent. Thanks to cookies, you can browse our pages without difficulty. Cookies show us what interests you and other visitors to our website, helping us improve it.

We use cookies to personalize content and ads, enable social media features, and analyze traffic. We also share information about your use of our website with our social media, advertising, and analytics partners, who may combine it with other data you've provided to them or that they've collected while using their services. By continuing to use our websites, you accept our use of cookies.

At any time, you can change or withdraw your consent to the Cookie Statement on our websites. Read more about cookies in our Cookies and Privacy Policy.

You can always contact us at +385 1 3882 376 and at the email [email protected].