Phone 01/ 3882 376

FREE EYE EXAM

Payment Methods

Welcome to Luna Optics' online store!

Feel free to browse, explore our products, and find what you need. If you decide to purchase any product, it's crucial to know that shopping in our store is secure, with no risk to you and no potential for the misuse of your data. If you encounter any difficulties, we're here for you. Feel free to contact us at our email [email protected], and we'll respond promptly.

Our Information:

Name: Luna Optics d.o.o.

Address: J. Slavenskog 1, 10110 Zagreb

Email: [email protected]

OIB (Personal Identification Number): 01703143622

IBAN: HR6223600001102058546

Phone: 01 3882 376

MBS (Court Registration Number): 080680647

Luna Optics reserves the right to terminate the service, change the content of these Terms, as well as other services and subpages that are an integral part of the Luna Optics Webshop, at any time without prior notice. Luna Optics will not be responsible for any potential consequences arising from such changes. These changes come into effect by being published on these web pages.

Luna Optics reserves the right to change, limit, or terminate the provision of Luna Optics Webshop services at any time without prior notice, including partially or completely restricting access and the provision of certain services to users who violate the provisions of these Terms and Conditions of Use.

The use of Luna Optics Webshop services is approved exclusively for adults. The use of the Webshop by children or minors is not allowed, and parents/guardians are obliged to take care of this. Otherwise, they assume all rights and obligations arising from such use, and Luna Optics is not responsible for any consequences of such use.

PAYMENT METHODS AND PAYMENT SECURITY

The following payment conditions apply to online orders, which differ from the payment conditions in our physical stores.

Payment can be made with credit and debit cards; one-time or in installments.

You can pay with credit and debit cards:

PBZ Bank:

  • – Visa Premium, Visa Inspire, and Maestro for one-time and 2-12 installments
  • – MasterCard for one-time, with limitations based on your card's limit.

Erste Card Club:

  • – Diners, MasterCard, VISA, and Maestro for one-time
  • – Diners card for 2-6 installments

Zagrebačka Banka:

  • – One-time and installment payments from 2-12 installments with MasterCard standard, MasterCard gold, MasterCard go!, MasterCard platinum, Visa Business, and Visa Avenue Mall. The minimum amount for installment payments is 66.36 EUR/500 kn, and the maximum is 7963.37 EUR/60,000 kn.

It is crucial to enter accurate card information exactly as it appears on the card—name, surname, and address, which should match those on the cardholder's statement.

In the card authorization process, we use the state-of-the-art Wspay technology – online card authorization, ensuring the highest level of data transfer security for credit card information. The entry and transfer of personal and credit card number data are protected by 256-bit SSL encryption provided by the WSpay™ system for online credit card authorization. Authorization and payment of credit cards are done using the WSpay™ system for real-time card authorization and payment. It is emphasized that card payment has a high level of secure online shopping, made possible by the Wspay payment system. Some cards have an additional need to confirm payment through the mobile banking application, which further increases the security of card payments.

WHEN PAYING IN INSTALLMENTS, WE ARE NOT POSSIBLE TO MAKE A PARTIAL REFUND, BUT ONLY A FULL REFUND.

Buyer Protection

3D Secure protection for all buyers:

  • – The WSpay™ system uses the highest standards of data protection and privacy.
  • – All merchants using WSpay™ are included in 3D secure protection, guaranteeing users that their purchase is secure.
  • – Buyers' credit card numbers are not stored in the system, and the entry itself is protected by SSL encryption of data.

Certification according to PCI DSS standards:

  • – The WSpay™ system works continuously to increase security and confirm its compliance. This year, it will be confirmed that it operates according to the highest standards set by card associations.
  • – The PCI Data Security Standard (PCI DSS) is a standard that defines security measures for processing, storing, and transmitting (communication) card data.

When paying through Wspay on websites offering this service, if a buyer selects goods and/or services and decides to pay by credit card, the web store redirects the buyer to the Wspay pages, where the buyer enters their address details and credit card number. The data is verified, and if everything is in order, the specified amount is reserved on the buyer's account, and the buyer is shown a confirmation of the authorized transaction on the monitor screen or sent to the entered email address. The entire process of sending the credit card number and exchanging data between the buyer, Wspay, and the bank or cardholder is secure and protected.

Buyers send their credit card number to Wspay through an SSL-protected connection, and the data exchange between Wspay and banks and cardholders occurs through direct links that are not connected to the Internet. Luna Optics d.o.o. does not need to know the buyer's credit card number or store it. Luna Optics d.o.o. only receives confirmation of the authorized transaction and can only charge the transaction up to the approved amount. It is also possible to charge a lower amount if it is not possible to deliver all ordered items, but it is not possible to charge a higher amount than approved, eliminating the possibility of misuse by Luna Optics d.o.o.

If you encounter any issues, contact us at [[email protected]](mailto:[email protected]) or +385 1 3882 376.

Luna Optics d.o.o. staff will check the availability of ordered products and contact you if delivery is not possible. In case we have all the ordered products, we will send you an order confirmation by email or inform you by phone.

If the buyer does not receive an order confirmation, there is a possibility that they entered their email address incorrectly. In that case, please contact us at [[email protected]](mailto:[email protected]) or the phone number +385 1 3882 376 so that our customer service can check if the order has been received. If you are unsure how to make a purchase, feel free to call us at the provided number, and we will help you complete your shopping cart.

PRIVACY PROTECTION

Preserving the privacy of personal data
Luna Optics undertakes to preserve the privacy of personal data for all users who have made a purchase in the online store [www.optika-luna.hr](www.optika-luna.hr), and will treat them in accordance with the Personal Data Protection Act, or other applicable regulations. Read more about data protection in the section Privacy Policy.

CONVERSION STATEMENT

All payments will be made in Euros. The amount to be charged to your credit card is obtained through the conversion of the price of your currency into Euro according to the valid exchange rate of the Croatian National Bank.

When paying with your credit card, the same amount is converted into your local currency according to the current exchange rate of the card association. As a result of the conversion of the price, there may be a small difference in the amount compared to the original price displayed on our website.

PRICES

Luna Optics d.o.o. reserves the right to change prices without prior notice and will not be responsible for any possible consequences arising from such changes. Prices are valid for the current order as they are at the time of order delivery. The product reviews display prices that include VAT and are valid exclusively for online purchases. Prices are expressed in euro.

In case of any uncertainties, please contact us at [[email protected]](mailto:[email protected]).